We published an update today that consolidates, and additionally adds functionality, to the way email notifications work. Let's take a look at how things used to work and how this change effects things:
Each time one of your buyers orders a product/package/subscription Digital Delivery App sends an order confirmation email with the download link, the contents of which are customisable. Merchants with the facility to send this themselves, or using an integration where this happens automatically such as with Shopify, can contact support to have these emails turned off. Please include an example email so we can test your mechanism works before disabling the Digital Delivery App emails.
Each time the buyer makes a payment Digital Delivery App also sends a payment receipt if it is the instigator of the payment - so this email is not currently sent for Shopify or Clickbank orders. For product/package orders the buyer will therefore receive a download order email and a payment receipt. For subscriptions orders the buyer will receive one download order email, and a payment receipt each time they pay. If we send the order receipt we'll include your company details if you have entered them in the Account tab and then Company in the sidebar. This will meet the requirements for a sales receipt in most countries but in some exceptions it may not. In these cases if a buyer contacts you to ask for an invoice you may have to provide this yourself (unfortunately it's pretty impossible for us to provide a receipt that meets the regulations of every country in the world).
Historically merchants only received a weekly email summary and a monthly accounting report (if they switched it on). As of today it's also possible to receive an email each time a payment is made by a buyer, which we've called Instant Payment Notifications. This has been much requested and although we were initially a little hesitant (as those kind of emails very quickly fill your inbox), we have now been converted (it is, after all, very motivating seeing those emails come in!) New merchants will have this setting on by default but existing merchants need to turn it on by going to Account section and "Notifications & Reports" in the sidebar.
Your payment gateway may also send you a payment notification although if this is on by default depends on what gateway you are using and where in the world you're located.
Like merchants affiliates historically only received a weekly email summary but now they can have instant payment notifications for orders they referred. Again the new functionality is off by default for existing affiliates but will default to on for new affiliates....